Sometimes, items may become unavailable after you check out. We'll proceed with preparing your order so that you receive the rest of your items on time.

Your payment method will not be charged for the unavailable item. If the item became unavailable before we could prepare you order, you'll see a "We're sorry we are unable to fulfill your entire order" message in the Order Details. The unfulfilled items will also appear in your Delivery or Pickup Confirmation e-mail under a section titled Unavailable Items.

If your payment method was charged for an item you did not receive and the order details show that the item was sent, please contact us for a refund.